Warranty Policy
Hello User!
By using Automaison Devices and Mobile/ Web Application(s), you are agreeing to be bound by the terms of this Limited Warranty set forth below.
This Limited Warranty gives you specific legal rights. You may also have other legal rights that vary by state, province, or jurisdiction. The disclaimers, exclusions, and limitations of liability under this Limited Warranty will not apply to the extent prohibited by applicable law. For a complete description of your legal rights, you may refer to the laws applicable in your jurisdiction, and contact relevant consumer advisory service providers.
1. DURATION & COVERAGE
The limited warranty differs based on the module type, as mentioned below:
● A 5 Years Limited Warranty shall be applicable for all Retrofit Switch Modules/ Smart Plugs/ IR Blasters/ Touch Switches with the following prerequisites:
- 'No Questions asked Replacement' Warranty applicable during the 1st year from the date of purchase.
- Repair/Service Warranty applicable from 2nd Year onwards up to 5 Years from date of purchase.
● 1 Year Service Warranty applicable for Gate/Curtain Operators, PIR/Microwave Sensors, Door Sensors, Digital Locks, CCTVs, Vaccum Cleaners, Floor Mops & other products. A standby device/ replacement shall not be provided.
● Warranty shall be void if the device is tampered with, damaged, or burnt due to an electrical short circuit/ high voltage surge.
Subject to the additional terms and conditions set forth below, Automaison provides the following Limited Warranty:
● Only to the person or entity that originally purchased the Device from Automaison or one of its authorised resellers or distributors; and
● Only for Devices purchased and delivered to the end-user within India.
2. LIMITED WARRANTY
Automaison warrants the Device against defects in materials and workmanship under regular use for the duration of its Warranty Period (1 or 5 Years respectively). If a Device is returned to Automaison during the Warranty Period as provided below, and Automaison determines that the device is defective, Automaison shall either repair or replace the unit with a new or a refurbished Device, or refund the original purchase price in return for the Device, at its option. If the Warranty Period has expired or is otherwise not applicable as per the Scope and Limitation on Warranty (below), the Device shall be returned to the customer.
3. RETURN & WARRANTY SERVICE PROCESS
Please review the online help resources at https://automaison.co.in/support/ before seeking warranty service. To obtain warranty service, you must first contact the Customer Support team at support@automaison.co.in or dial +91-95787-05222. Automaison may attempt to troubleshoot a warranty-related problem before issuing a replacement or refund. Automaison may ask for additional information upon request. Failure to return any of the accessories may result in a delay and/or result in a credit to Automaison or an invoice for the missing accessories.
In performing warranty service, Automaison may furnish replacement parts on an exchange basis, and replaced parts shall become the property of Automaison. Replacement parts provided by Automaison shall be new or refurbished and of comparable quality, and may be a different part that contains compatible features and functions. The Customer shall be bound to reimburse Automaison for the inspection, testing, and repair of returned equipment determined by Automaison not to be defective or which falls under one of the warranty exclusions described below. The customer shall also be liable to pay all shipping and handling charges related to the same. In all cases, Automaison’s determination as to whether or not the equipment is defective and covered by the warranty shall be final.
Automaison reserves the right to change the method by which Automaison may provide warranty service to you, and your Device’s eligibility to receive a particular kind of service.
4. SCOPE & LIMITATION OF WARRANTY
The warranty on this device is limited to the repair or replacement of defective Devices as described in the Limited Warranty section above. In addition, this warranty does not cover customer training and education, installation, set up or adjustment, network, or reception-related issues.
The warranty covers service charges for the device only. The warranty does not cover labour incurred towards the removal, fitting, and configuration of devices. Labour for removal, fitting, and configuration shall apply at actuals and be under the client’s scope.
All prices quoted include GST on the Automaison website; freight, & installation, and labour costs will be added based on service required/opted for.
This warranty does not cover damage;
(i) due to acts of God, other forces beyond our reasonable control, such as internet or power outages, wars, riots, terrorism, labour disputes, earthquakes, floods, or other events of force majeure, accident, misuse, abuse, negligence, commercial use or modification of, or to any part of your Device;
(ii) caused by any third-party product, service, or system, use of the Device for purposes other than for which the Device was designed or intended, or use in improper temperature, humidity, or other environmental conditions, or use of the Device in violation of written instructions provided by Automaison (which may be provided at the time of purchase).
This warranty does not cover defects due to normal wear and tear or ageing. This warranty does not cover damage due to improper repair, operation or maintenance, or connections to improper voltage supply or, to the extent allowed by law, attempted repair by anyone other than a facility authorised by Automaison to service your Smart Device. This warranty does not cover consumable parts (such as batteries).
This warranty gives you specific legal rights, and you may also have other rights which may vary from state to state (and jurisdiction to jurisdiction).
5. DISCLAIMER OF WARRANTIES
TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES, AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS, OR IMPLIED. AUTOMAISON DISCLAIMS ALL STATUTORY AND IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS, TO THE EXTENT PERMITTED BY LAW. IN SO FAR AS SUCH WARRANTIES CAN NOT BE DISCLAIMED, AUTOMAISON LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION OF THIS EXPRESS WARRANTY AND, AT AUTOMAISON’S OPTION, THE REPAIR OR REPLACEMENT SERVICES DESCRIBED ABOVE. SOME STATES (COUNTRIES AND PROVINCES) DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY (OR CONDITION) MAY LAST, SO THE LIMITATION DESCRIBED ABOVE MAY NOT APPLY TO YOU.
6. LIMITATION OF DAMAGES
IN ADDITION TO THE ABOVE WARRANTY DISCLAIMERS, TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER AUTOMAISON NOR ITS SUPPLIERS SHALL BE RESPONSIBLE OR LIABLE CONCERNING ANY SUBJECT MATTER OF THIS AGREEMENT OR TERMS OR CONDITIONS RELATED TO THAT UNDER ANY BREACH OF CONTRACT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER THEORY;
(A) FOR LOSS OR INACCURACY OF DATA OR COST OF PROCUREMENT OF SUBSTITUTE GOODS, SERVICES, OR TECHNOLOGY, OR
(B) FOR ANY INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES INCLUDING, BUT NOT LIMITED TO BUSINESS INTERRUPTION, LOSS OF REVENUES, AND LOSS OF PROFITS.
THE PRECEDING SHALL APPLY EVEN IF AUTOMAISON HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, AUTOMAISON’S AGGREGATE CUMULATIVE LIABILITY HEREUNDER SHALL NOT EXCEED THE ORIGINAL PURCHASE PRICE PAID FOR THE DEVICE THAT CAUSED SUCH DAMAGE. CERTAIN STATES (COUNTRIES AND PROVINCES) DO NOT ALLOW THE LIMITATION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE EXCLUSIONS SET FORTH ABOVE MAY NOT APPLY TO YOU.
7. GOVERNING LAW; GEOGRAPHICAL EXTENT
This Warranty is governed by the laws of India, all disputes arising out of or in connection with this warranty shall be submitted to the exclusive jurisdiction of the courts of Pondicherry. This warranty agreement for the device shall be valid and applicable only in India.
8. SEVERABILITY
This Warranty constitutes the sole and exclusive agreement between the parties regarding the Hardware. In the event that any provision of this agreement is determined to be unlawful, void, or unenforceable, such determination shall not affect the validity and enforceability of the remaining portion of this Warranty. Any ambiguities in the interpretation of this agreement shall not be construed against the drafting party.
9. REVISIONS
Automaison reserves the right to change the terms of this Warranty at any time without notice. Any changes to this Warranty shall apply only to new products or Hardware purchased after such changes take effect and are made available to you.